Monday, October 14, 2013

Remove Popup Virus

‘About once a day when I open a new browser tab (Firefox on Windows 8) I get a message from telling me I have spyware n my computer. I do nt of course click on the 'more information' button. Seen other recent postings but no-one can seem to discover the source/remove it from their system. Nothing I've scanned with detects it.’ – reported by one of its victims.

Actually, there are popup ads with the URL started with such as: This is not the only one. Here are the pix we have seen on our virtual machine when testing the popup virus.

Does the last image ring a bell? Yes, nasty sponsorship popup virus once displayed the same image! It is obviously that the displayed ad is bogus! What it takes you is the place filled with virus! Do not fall into the trap and click on it!

Dangerous Popup Virus

When one sees pops up a lot when browsing, one is actually affected by pup virus. According to the survey, we have found that PUP.Masponi.A is among the pups virus supporting Thanks to the pups, manages to popup whenever it likes; hijacks homepage to show ads from its domain; introduces more ads from web; redirects links on the result to another address, not the one stated on the actual link. So how to remove popup virus since it is not detected by anti-virus programs? Follow the manual methods that will impress you.


Steps to Remove Popup Virus

Step1: End running process of popup virus.
  • Windows7/vista/XP
Hold Ctrl, Alt and Delete key combination together > Task Manager shows > hit Process tab > find and select items related to popup virus > hit ‘End Process’ to remove popup virus.
  • Windows 8
Start screen > type ‘Task’ > Task Manager shows > hit Process tab > find and select items related to popup virus > hit ‘End’ to remove popup virus.

Step2: Reset browser to remove popup virus.
  • Internet Explorer
> Open Internet Explorer.
> Click on the Tools menu and then select Internet Options.
> In the Internet Options window click on the Advanced tab. Then click on the Restore Defaults button and then press OK.
  • Firefox
> Click on the Firefox button > Help > Troubleshooting information.
> Locate a box containing ‘Reset Firefox’ button on the left uppers corner of the web page.
  • Google Chrome
> Choose ‘Customize and Control Google Chrome’ menu.
> Select ‘Options’.
> Click ‘Under the Hood’ tab on ‘Options’ window.
> Click ‘Reset to Defaults’ button.

Step3: Should the reset function do not troubleshoot popup virus, please manually rectify back the configuration yourself.
  • Firefox users to follow up:
> At the top of the Firefox window, click on the Tools menu
> Manage Add-ons
> Modification should be made under Extensions tab and Plugins tab respectively.
  • Google Chrome users to follow up:
> Click on ‘Customize and control’ Google Chrome icon
> Select ‘Settings’.
> Manage ‘Extension’.
> ‘Manage search engine'.
  • Internet Explorer users to follow up:
> Go to Tools
> ‘Manage Add-ons’.
> Find and click on something useless including in ‘Toolbars and Extensions’, ‘Search Providers’ respectively -> click ‘Disable’/ ‘Remove’ to remove popup virus.

Step4: Launch build-in popup blocker to stop popup virus from popping up.
  • Mozilla Firefox
> Open Mozilla Firefox.
> Click Tools.
> Click Options.
>Click the Web features button on the left hand side of the Options window.
> Remove popup virus.
  • Microsoft Internet Explorer
> Open Internet Explorer.
> Click Tools.
> Click Options.
> Click the Privacy tab.
> Locate pop-up Blocker section at the bottom of the Privacy tab.
> Check "Block pop-ups" option to remove popup virus.
  • Google Chrome
> Use Google Toolbar that includes a free popup blocker to remove popup virus.

Step5: Show hidden files and folders before find out and delete any item associated with popup virus in Drive C.
  • Windows 8
> Open Windows Explorer by clicking on Windows Explorer application from Start Screen.
> Select View tab on Windows Explorer window.
> Tick ‘File name extensions’ and ‘Hidden items’ options.
  • Windows 7/XP/Vista
> Open ‘Control Panel’ from Start menu and search for ‘Folder Options’.
> Under View tab to tick ‘Show hidden files and folders and non-tick Hide protected operating system files (Recommended)’ and then click ‘OK’.

Step6: Go to the Database and navigate to HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion, HKEY_CURRENT_USER\Software\Microsoft\Windows and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows to find items related to popup virus contained in folders of infected browser (e.g. IE, Mozilla Firefox, Google Chrome)
  • Windows 8
Move your mouse over lower right screen -> charms bar appears -> click Search charm -> type ‘regedit’/‘regedit.exe’ -> hit Enter key.
  • Windows 7/XP/Vista
Press Win key and R key together -> type ‘regedit’ (without quotation) in the box -> hit Enter key.

It has been reported a lot that people get popup virus after upgraded a flash player by clicking on a suddenly prompted up message. Such message will popup on your system tray and is supposed to be a one-click download. Therefore, always bear in mind to update programs on official sites.The above steps are anticipated to help you remove popup virus. Should there be any failure, you may have to recheck your system to see if there is any virus or leftover. Should there be any confusion about the steps, you are welcome to consult VilmaTech Online Support here.

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